About the Project

We are trying to improve our planning processes so that you and future applicants and submitters can have a better customer experience.

This very short survey will really help us pinpoint exactly what we need to do better.

Please take some time to provide some frank and constructive feedback about your recent experience with our service. Your insights help us improve how we deliver planning and compliance services.

Please note that under the Planning and Environment Act 1987, applicants and submitters have the right to seek a review of a planning decision if they are dissatisfied with the outcome.

This survey focusses on the quality of our service, not the decision itself.

If you are looking for more planning information go here https://www.surfcoast.vic.gov.au/Property/Planning